As the healthcare insurance industry continues to evolve, our next guest says that patients are more and more in need of help in understanding their plan benefits. And employers are recognizing this, as well she says, with many large corporations now hiring “health advocates” to not only help employees navigate the company’s health benefits plans but to also help them deal with the health plan’s customer service representative.
Mike Switzer interviews Lynn Bailey, a Columbia, SC-based health care economist and consultant to a variety of health care providers across South Carolina.
